Your bus logistics partner from Cologne

Bus logistic in Germany
from RELAY GmbH

RELAY has an eye on all the relevant factors in the organisation and realisation of your bus logistics project in order to guarantee a successful and smooth process. In the beginning, there is a briefing by the company or agency whereupon we develop a differentiated timetable concept. Departure points, routes as well as arrival and departure times are established with foresight. Experience shows that the staggered arrival of all participants within a given time window is a good solution, so that the registration is not overloaded. For the evening bus transfers, the vehicles are divided into different routes to take the guests to the selected hotels. The so-called circulation concept is also calculated in detail in advance. Another important point of the planning is the local access and parking situation. Both on site at the event location and at the hotels, as well as on the respective routes between the stops. In order to rule out the possibility that, for example, short-term construction sites could make the routes impassable for a bus, these are checked again by our logistics professionals shortly before the event begins. Within the framework of bus logistics, projects can include rallying trips to enable guests to travel from different destinations. Alternatively, pick-ups can also be made from railway stations, airports or company locations.

Bus logistics Köln

360°-service bus logistics

In addition to pure passenger transport, RELAY also takes on the assignment of related services. Beverages of your choice can be provided in the buses and we are also happy to organise additional lunch packages with fruit, delicious sandwiches or pastries. In order to prepare the participants for the upcoming event already on the trip, we offer the distribution of give-aways or information brochures. An additional service is the hotline before and during the order so that passengers can find out about the arrival/departure status of “their” bus at any time.

From a marketing perspective, vehicle Branding is often worthwhile, especially when the buses are in operation for several days. Depending on the budget, it is possible to place a sticker on the front of the upper edge of the windshield, to foil the sides of the vehicles or to use so-called full branding, i.e. complete foil wrapping of the vehicle. These options generate correspondingly high attention and advertising impact.

You can expect a coordinated offer which will be just as individual as your enquiry. RELAY responds comprehensively to your needs and provides you with a broad portfolio of available vehicles, from VIP buses and sprinters to nightliners and comfortable buses. Our Europe-wide network of selected partners makes this possible. This enables us to offer our services throughout Germany and other European countries.

Above all, we recommend a personal meeting for coordination in advance for final detailed planning.

Dispatcher on site

Depending on the size of the event, at least one dispatcher will be on site to coordinate the vehicles. For bus logistics projects, we recommend at least a team of two contact persons from our side on site. Like this, we ensure optimised communication between client, drivers and the control centre. The dispatcher also checks the bus signage. Furthermore, the dispatchers also inform the guests about routes, departure times or, if necessary, lost property. For optimal preparation, the dispatcher visits the premises or the locations in advance to be informed about the locations at an early stage and to contact the public order office or the police if necessary. Usually, the dispatcher is also responsible for hosts and hostesses on the day of the event, who take over the guidance of the guests.

Bus logistics in Germany & Europe

In addition to its headquarters in Cologne, the RELAY team is constantly on the road to coordinate bus logistics projects in Germany and Europe. Besides the big hotspots of the event industry like Hamburg, Berlin and Munich, the team is also active in trade fair locations like Hanover or Düsseldorf. Kassel, as the most central city in Germany, should not be ignored, as it is particularly suitable for rallying. When customers have got to know the services of RELAY in Germany, they often wish to use the RELAY team abroad. Projects in Vienna and Amsterdam have already been implemented. Depending on the customer’s requirements, RELAY uses local bus companies to provide the desired fleet.

Satisfied costumers

We attach importance to win-win situations

Many people need transport & logistics, only few can do it. But for events and shows - it takes more: you have to understand “event”, this means being creative, dealing with stressful situations. Problem solver, co-thinker, sparring partner, customer advisor and at the very end also transport and logistics professional. Event agencies need such partners at their side. For many years we have been in good hands by Bernard Lay with our demanding premium customers, who always makes our projects a top priority and thus contributes to our success.

Frank Mielke

Managing Director, B+D Events GmbH

We had the pleasure of working with Relay on a very high profile, high demanding project in Germany. The service was absolutely flawless and it made our job so much easier. Last minute changes were dealt with efficiently and accurately. I highly recommend Bernard and his team for any ground transport requirements.

Nash Khan

Director, NGK Roadshows Ltd. London

Nobody does it better in the event business.

With Relay, you have a partner who thinks along and participates from the start to finish. Perfectly organized and solution-orientated.

If you're looking for a service provider that's always one step ahead, Bernard Lay is exactly the right one for you.


Shirin Steinmann

Geschäftsführerin, Comedia GmbH

While planning our film premieres, we always depend on reliable and qualified suppliers. With Bernard Lay we have found a person and company that engages with our complex planning process. On the day of the event his team merges seamlessly with our event’s team and contributes to a smooth operation. Professionalism and confidentiality is very important for our high-demanding VIP guests. We are very happy to have found the right partner for the job.

Nicole Traummüller

Event Manager, Sky Deutschland Fernsehen GmbH & Co. KG

Questions about our bus logistics

Frequently asked questions (FAQ)

What is meant by bus logistics?

Bus logistics describes the planning, organisation and implementation of passenger flows. The flows originate from defined locations and usually lead to a central point. This applies, for example, to large company events, as well as strike rallies / demonstrations or festivals. It is irrelevant which specific vehicles are used. The vehicle size is tailored to the local number of people.

What do bus logistics transfers cost?

The costs of a bus logistics project depend on various factors. Starting with the number of persons and the associated bus size, over the route and the number of operating hours or operating days.

What information is required for bus logistics planning?

The most important data for planning a bus logistics project are the starting points and destinations, so that routes can be planned first. The number of persons can be estimated, the vehicle sizes used are planned accordingly with buffer. Finally, in order to carry out the project, the date and the central arrival and departure times for all participants must be specified so that the trips can be planned.

How long is a bus driver allowed to drive?

Driving and rest periods for bus drivers are an extremely complex issue. The basic rule is that a bus driver is allowed to drive for nine hours a day. After 4.5 hours at the latest, he must take a break of 45 minutes. He can also divide this break into 15 minutes and 30 minutes. It is important that the short break is always taken first and then the long break. An example: After two hours of driving a break of 15 minutes is taken, after another 2.5 hours a break of 30 minutes. Afterwards, the last 4.5 hours of driving time begin. We are happy to provide individual advice here.

What is a rally?

In a rally, people from different destinations are driven to a central point. The number of persons and the type of vehicles can be planned here according to requirements.

How many people fit in one bus?

A bus is technically called a bus if there are nine or more passenger seats. Minibuses (e.g. Business or VIP Sprinter) have 15-19 passenger seats, midibuses 20-30 passenger seats and buses (coaches) 36-80 passenger seats. For larger events, buses with 50 seats are usually used. For smaller groups of people we recommend limousines with up to three passenger seats or minivans with up to seven passenger seats.

How short notice can I book?

A booking can be made at relatively short notice. Due to the large partner network, capacities can be made available at almost any time. Especially at times of high demand, e.g. trade fairs, major events such as the Oktoberfest, early booking is nevertheless recommended.

How can I calculate the travel time with a bus?

Three components must be taken into account when calculating the travel time: Speed, driving time, time of day and route. First of all, the kilometres travelled are divided by 80, the average speed of a bus. Even if a bus can travel 100 km/h, 80 km/h is still considered the average speed. If this results in a driving time of more than 4.5 hours, a break of 45 minutes must be added. If the journey also takes you through a metropolitan area and you want to cross it during rush hour, you must allow for a further time buffer. We would be happy to take over the planning and calculation for you.

Irmeli Hagl
Irmeli Hagl
09:25 18 Feb 20
Ich kann das Unternehmen uneingeschränkt empfehlen. Obwohl der Auftrag sehr kurzfristig bestätigt wurde, hat alles... reibungslos geklappt und die Gäste waren sehr zufrieden. Einwandfreie Ausstattung der Busse und nette Fahrer. Gerne also bald wieder!read more
Peter Gerling
Peter Gerling
18:54 12 Jan 20
Gute Zusammenarbeit und ein zuverlässiger Partner!
Serdar Acobey
Serdar Acobey
13:21 10 Jan 20
Fragt viel, bucht nicht. Viel gerede von einer 1 man show
Kai Zacher
Kai Zacher
12:39 14 Nov 19
Danke für die gute und reibungslose Zusammenarbeit. Immer gerne wieder!
Anna Schindler
Anna Schindler
13:46 11 Nov 19
Absolut zuvorkommender Service im Vorfeld, minutengenaue Abwicklung, perfekt ausgestattete Fahrzeuge und sehr charmante... Fahrer! Rund um mehr als empfehlenswert! Vielen Dank!read more
See All Reviews

Experience meets flexibility

Over 15 years experience in event logistics combined with agility

What is the high competence of RELAY?

RELAY is a young, agile and at the same time high-competent company. The staff has in average over 15 years experience in hotel, tourism, events and passenger transport. RELAY understands you and your general as well as special needs. RELAY offers excellent service attitude, flexibility (spatial as well as intellectual) and pragmatic, solution-oriented thinking. RELAY is your extended arm in the entire event organization and saves valuable time and expense: One of our employees accompanies you personally from the quoting, through the project support on site to billing through the whole phase. A constant flow of information and smooth running are always priorities for RELAY.


Your point of contact for shuttle service, bus shuttle, baggage logistics and more

Bernard Lay, Relay GmbH

Bernard Lay
Managing Director

0221 9999 9661

Irmgardstr. 3

50969 Cologne